Processing and Shipping

We ship to New Zealand from two locations, depending on stock availability:

In-Stock Items — Shipped from Australia

For products in stock at our Australian warehouse (Regents Park, NSW), orders are processed and dispatched within 24-48 hours, with delivery to New Zealand typically taking 5-7 business days.

Made-to-Order Items — Shipped from China

For items not in immediate stock, orders are dispatched directly from our manufacturing facility in China. Processing takes 1-3 business days, with delivery to New Zealand typically taking 6-8 business days via tracked shipping.

Note on Customs

International shipments to New Zealand may be inspected by NZ Customs to assess any applicable import duties or GST. This is a routine process and will not damage the product. All parcels are sealed in plain, unmarked packaging.

No — all orders ship discreetly.

Every parcel is sent in a plain, durable box with no branding, no logos, and no product details on the outside. Just a clean, unmarked parcel delivered to your door.

If something isn't right, contact us at info@realdick.co.nz and we'll make it right.

We'll review your situation and offer the best solution we can — whether that's a replacement, return, refund, or another resolution that works for you.

We stand behind our products.

All RealDick products are made from body-safe, medical-grade silicone. It's non-porous, hypoallergenic, and free from phthalates, latex, and BPA — safe for people with sensitive skin or allergies.

Wash before first use and after each use with warm water and mild soap. The non-porous surface won't absorb fluids or bacteria, making it easy to keep clean. Store in a cool, dry place, away from direct sunlight, and separate from other silicone products.

No additional fees for orders to New Zealand. Our prices include NZ GST (15%), and most orders fall under the NZ Customs threshold for additional duties.

For orders shipped from our Australian warehouse (Regents Park, NSW) or from our manufacturing facility in China, NZ Customs may inspect parcels but no additional payment is typically required from you. Your total at checkout is what you pay — no surprises at delivery.